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Frequently asked questions.

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General Questions

These questions and answers are growing or the time as more questions are asked. Thank you for helping shape this section and plotapi, the plot API.

The license lasts until the end of your paid duration. For example, if you are on a monthly license and you cancel, you will still have until the end of the paid month.

The delivery and activation of licenses is configured to be almost instant. You will be up and running in minutes!

Plotapi requires a username and license key to generate visualisations. The username is the billing email, and the license key is sent to you by email. To see full examples of how to use Plotapi, visit the Plotapi Gallery.

If you discover and report an issue, it will be resolved as soon as possible! Please use any of the contact methods available.

The Pro license is for a single user, and the Business license is for up to 5 users. Please contact us if you need a custom arrangement.

You can use Plotapi to produce beautiful and engaging visualisations. These will belong to you!

On the Pro and Business licenses, you cannot build a service on top of Plotapi whereby your service uses the API to generate visualisations. The license allows you to create visualisations and then those visualisations can be published or shared.

If you would like to build a service on top of Plotapi please get in touch using the contact methods.

When your Plotapi license expires you will lose access to the API end-points. This means you will no longer be able to generate new visualisations with Plotapi. Any existing visualisations, e.g. HTML, PNG, PDF, or MP4 files that have been generated by Plotapi, can be used in your projects without restrictions imposed by your current or previous Plotapi license.

Plotapi does not keep your visualisation data or retain a gallery of visualisations against your account. The parameters used to invoke Plotapi are received by the server, wrangled into required formats, and a render (HTML/Image/Video) is returned to you. If you lose your visualisation, you must request it again using Plotapi – you cannot log into your account and retrieve it.

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